Lead Customer Success Manager

Your Role At Dynatrace

Role & Responsibilities

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through enablement, usage training, and project planning
• Build Dynatrace brand awareness and loyalty, Defend against the competition
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Coordinate account activities with sales teams for Assigned accounts within territory
• Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts/contacts
• Act as customer advocate and liaison to become a Trusted Advisor

Minimum Requirements

• :
• Bachelor’s degree or equivalent work experience
• Excellent verbal and written English language skills . Fluency in Arabic is highly valuable
• 6+ years relevant experience in customer success, account management, or similar field

Preferred Skills And Experiences

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent verbal, written and interpersonal communication skills
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with the user/customer/internal communities
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
• Why you will love being a Dynatracer
• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.