Lead Client Services Project Manager

Must‐Have

• 8–12+ years of experience in enterprise software / SaaS project management
• Strong experience delivering Professional Services implementations
• Proven ownership of scope, schedule, budget, RAID, and governance
• Experience managing multiple, complex, multi‐stream, client‐facing programs
• Excellent stakeholder management and executive communication skills
• Hands‐on experience with change control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high ‐ severity delivery issues, including root‐cause analysis, corrective action planning, and executive escalation
• Good to Have
• Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Exposure to cloud‐based enterprise platforms
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification
• Success Criteria for This Role
• A successful Actimize PS Project Manager:
• Delivers projects predictably and transparently
• Protects client trust and Actimize commercials
• Escalates early, manages risk proactively, and avoids surprises
• Drives disciplined execution using Cloud PS methodologies
• Ensures smooth transition from implementation to BAU support
• About NiCE
• NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
• NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.