Lead Change Management Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
RBC seeks a Lead Change Management Specialist to own enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, and the AI champion network.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with Director, PMO to sequence change activities into delivery schedules
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more
- Escalate stakeholder resistance or readiness gaps to Senior Director immediately when they create risk
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours
- Submit telemetry backed capacity hours to Finance monthly for Productivity Capacity taxonomy
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26
- Own and operate the AI champion network as a signal layer and connective tissue
- Own the change management track for the AI SDLC enterprise rollout
- Partner with HR, Talent, and Corporate Communications on enterprise scale people change components
Requirements
- 5+ years of change management experience in a technology or financial services environment
- Proven ability to manage change delivery independently – impact assessments, stakeholder plans, comms execution, and readiness gating
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings
- Executive ready communication skills – written and verbal; able to represent change management in VP level forums
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation (nice to have)
- Familiarity with SDLC, software delivery, or technology platform change programs (nice to have)
- Experience operating within a regulated financial services environment (nice to have)
- Prosci ADKAR, CCMP, or equivalent change management certification (nice to have)
- Experience managing champion networks or practice communities (nice to have)
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Partner with the Director, PMO to sequence change activities into delivery schedules.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points.
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement.
- Submit telemetry backed capacity hours to Finance monthly for classification into the Productivity Capacity taxonomy.
- Maintain the AI adoption signal log; surface patterns that indicate systemic barriers.
- Partner with Finance to ensure capacity claims are evidence backed, taxonomy compliant, and reconciled quarterly.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment.
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26.
- Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates.
What do you need to succeed?
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs.
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating.
- Experience embedding change management into agile or iterative delivery models.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences.
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently.
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation in an enterprise context (nice to have).
- Familiarity with SDLC, software delivery, or technology platform change programs (nice to have).
- Experience operating within a regulated financial services environment (nice to have).
- Prosci ADKAR, CCMP, or equivalent change management certification (nice to have).
- Experience managing champion networks or practice communities as a structured change enablement mechanism (nice to have).
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
Senior Manager, Brand Identity
Toronto, CAN
RBC seeks a Senior Manager, Brand Identity to lead the development and execution of the company's visual identity, ensuring consistent brand messaging across all channels. This creative and strategic role involves archit
Manager, Product Control
Toronto, CAN
RBC is seeking a Manager, Product Control to provide quality support to various banking platforms by performing daily mark-to-market valuation, P&L reporting, and reconciliation. The role requires 2+ years of Product Con
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
RBC is hiring a Senior Manager Digital Product Design to lead the Design System team. You will provide product design direction for a mobile native design system, empower a team, and collaborate with cross-functional par
Senior Manager, Brand Identity
Toronto, CAN
Job Description What is the opportunity? This role leads the development and execution of RBC's visual identity while ensuring consistent brand messaging and application across every company channel. More than a steward
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
Job Description What is the opportunity? As Senior Manager, Business Information Management and Business Intelligence , you will lead a team of data and business professionals to provide streamlined reporting and insight
Manager, Product Control
Toronto, CAN
Job Description What is the opportunity? The Manager, Product Control will provide quality support to various banking platforms across multiple asset classes and strategies, by performing daily mark-to-market valuation,
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Job Description As a leader of the Design System team, you will make decisions to empower your team to make work efficient, effective, and enjoyable. You will provide thought leadership in order to set up a high-performi
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
RBC seeks a Senior Manager to lead a team of data and BI professionals, overseeing end-to-end data pipeline and reporting solutions for Regional Banking. The role requires expertise in ETL, big data, and team leadership
Senior Manager, Brand Identity
Toronto, CAN
Manager, Product Control
Toronto, CAN
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Senior Manager, Brand Identity
Toronto, CAN
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN
Manager, Product Control
Toronto, CAN
Senior Manager Digital Product Design – Design Systems
Toronto, CAN
Senior Manager, Business Information Management and Business Intelligence
Toronto, CAN