Lead Change Management Specialist
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Key skills for this role
About the Role
RBC is looking for a Lead Change Management Specialist to own enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, and the AI champion network. This senior individual contributor role requires 5+ years of change management experience in technology or financial services.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with the Director, PMO to sequence change activities into delivery schedules
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, quantify capacity hours
- Submit telemetry backed capacity hours to Finance monthly for Productivity Capacity taxonomy
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26
- Own and operate the AI champion network as a signal layer and connective tissue
- Own the change management track for the AI SDLC enterprise rollout
Requirements
- 5+ years of change management experience in a technology or financial services environment
- Proven ability to manage change delivery independently (impact assessments, stakeholder plans, comms execution, readiness gating)
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings
- Executive ready communication skills
- Direct experience with AI adoption or AI enabled productivity programs (nice to have)
- Familiarity with SDLC, software delivery, or technology platform change programs (nice to have)
- Prosci ADKAR, CCMP, or equivalent change management certification (nice to have)
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Partner with the Director, PMO to sequence change activities into delivery schedules.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more.
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create risk.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours.
- Submit telemetry backed capacity hours to Finance monthly for Productivity Capacity taxonomy.
- Maintain the AI adoption signal log; surface patterns indicating systemic barriers.
- Partner with Finance to ensure capacity claims are evidence backed and reconciled quarterly.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns.
- Deliver V1 of the Agentic Readiness Framework by Q3 FY26.
- Coordinate with the Director, PMO and Platform Integration lead to embed agentic readiness criteria in delivery gates.
What do you need to succeed?
- 5+ years of change management experience in a technology or financial services environment.
- Proven ability to manage change delivery independently.
- Experience embedding change management into agile or iterative delivery models.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings.
- Executive ready communication skills.
- Nice to have: Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation.
- Nice to have: Familiarity with SDLC, software delivery, or technology platform change programs.
- Nice to have: Experience operating within a regulated financial services environment.
- Nice to have: Prosci ADKAR, CCMP, or equivalent change management certification.
- Nice to have: Experience managing champion networks or practice communities.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
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