Lead Application Analyst - Infor LN ERP Support
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Key skills for this role
About the Role
ALEC Holdings is seeking a Lead Application Analyst to provide senior functional and technical support for the Infor LN ERP platform. The role involves configuring modules, troubleshooting integrations, leading testing and deployment, and driving process improvements.
Key Skills for This Role
Responsibilities
- Provide senior functional and technical support for the Infor LN ERP platform, resolving complex incidents and problems across supply chain, manufacturing, service, and warehousing.
- Configure, maintain, and optimize Infor LN modules and sessions to align the system with business processes and requirements.
- Support and troubleshoot Infor LN integrations, BODs, and interfaces with other enterprise and third party systems.
- Manage and support customizations, extensions, and reports, working with technical resources and vendors where needed.
- Analyze business requirements and change requests, and translate them into functional designs, configuration, or technical solutions.
- Lead testing, validation, and deployment of changes, enhancements, patches, and upgrades, following change management standards.
- Identify and drive process improvements and system optimizations that increase efficiency, data quality, and user adoption.
- Coordinate with Infor and external partners on support cases, fixes, and delivery, and validate vendor solutions and readiness.
- Maintain documentation of configurations, processes, customizations, and support procedures.
- Provide guidance and knowledge sharing to other analysts and business users, acting as the senior technical reference for Infor LN.
Requirements
- Strong hands on experience supporting and configuring Infor LN ERP (or Baan), across both functional and technical areas
- Deep functional knowledge of supply chain, manufacturing, service, and warehousing processes within Infor LN
- Experience with Infor LN technical components such as sessions, BODs, integrations, interfaces, and customizations
- Strong understanding of ERP integration concepts and data flows with other enterprise systems
- Experience with incident, problem, and change management in an ERP support environment
- Ability to analyse business requirements and translate them into functional and technical solutions
- Strong troubleshooting, analytical, and problem solving abilities
- Strong interpersonal and communication skills, both written and verbal, across business, technical, and vendor teams
- Ability to manage multiple priorities and adjust quickly to changing needs
- Degree in appropriate discipline or equivalent demonstrated experience and/or 5+ years experience
- Experience with Infor LN tooling, ION, or related Infor platforms (preferred)
- Experience with SQL and reporting tools for ERP data (preferred)
Full Job Posting
Who are we?
- ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region’s most complex and high profile projects.
- In the UAE, ALEC has delivered many of the nation’s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end to end construction solutions.
- ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group.
Why Join Us?
- As a Lead Application Analyst based at ALEC, you’ll play a vital role in enabling our diverse businesses to succeed.
- At ALEC, we’re about more than just building iconic structures we’re about building exceptional careers.
About Your Team
- We are a solutions driven team responsible for maintaining and optimizing Infor LN ERP. By working across supply chain, manufacturing, and service domains, we ensure the system effectively supports evolving business needs.
Your Role
- Provide senior functional and technical support for the Infor LN ERP platform, resolving complex incidents and problems across supply chain, manufacturing, service, and warehousing
- Configure, maintain, and optimize Infor LN modules and sessions to align the system with business processes and requirements
- Support and troubleshoot Infor LN integrations, BODs, and interfaces with other enterprise and third party systems
- Manage and support customizations, extensions, and reports, working with technical resources and vendors where needed
- Analyze business requirements and change requests, and translate them into functional designs, configuration, or technical solutions
- Lead testing, validation, and deployment of changes, enhancements, patches, and upgrades, following change management standards
- Identify and drive process improvements and system optimizations that increase efficiency, data quality, and user adoption
- Coordinate with Infor and external partners on support cases, fixes, and delivery, and validate vendor solutions and readiness
- Maintain documentation of configurations, processes, customizations, and support procedures.
- Provide guidance and knowledge sharing to other analysts and business users, acting as the senior technical reference for Infor LN
What We’re Looking For
- Strong hands on experience supporting and configuring Infor LN ERP (or Baan), across both functional and technical areas.
- Deep functional knowledge of supply chain, manufacturing, service, and warehousing processes within Infor LN
- Experience with Infor LN technical components such as sessions, BODs, integrations, interfaces, and customizations
- Strong understanding of ERP integration concepts and data flows with other enterprise systems.
- Experience with incident, problem, and change management in an ERP support environment
- Ability to analyse business requirements and translate them into functional and technical solutions.
- Strong troubleshooting, analytical, and problem solving abilities
- Strong interpersonal and communication skills, both written and verbal, across business, technical, and vendor teams
- Ability to manage multiple priorities and adjust quickly to changing needs
- Experience with Infor LN tooling, ION, or related Infor platforms
- Experience with SQL and reporting tools for ERP data
- Exposure to ERP upgrades, rollouts, or migrations
What We Offer
- The chance to contribute to some of UAE most iconic projects.
- A collaborative, supportive environment that values innovation and excellence.
- Opportunities for professional growth and career progression.
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