Lead Analyst - IT Asset Management APM Developer

Customize workflows, dashboards, and reporting aligned to business objectives

Ensure compliance with platform best practices, data models (e.g., CSDM), and governance standards

Be the technical expert in how to best support IT by configuring ITAM processes using ServiceNow best practices focused on configuration vs. customization

Lead technical efforts in the development, implementation, and maintenance of the ServiceNow application.

Support the engagements efforts for ITAM specific areas, which include Application Portfolio Management (APM) implementations related to managing business applications.

Experience with ITAM processes that support Application Portfolio Management.

Advise process owners in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their IT processes.

Keep up with the latest ServiceNow releases and advises of upcoming changes or new features.

Lead design workshops focused on ServiceNow Platform and ITAM Solution technology

Complete required documentation such as business requirements for technical aspects of the solution.

Collaborate with other solutions teams to ensure consistency across the platform

Use Agile mythology to draft technically focused user stories, acceptance criteria, and test plans

Create change requests and adhere to all change management delivery processes

Perform knowledge transfer, obtain approvals, and support delivery

Provide technical aspects of project delivery and solution delivery

Prepare all deliverables focused on the technology and responsible for quality of configured/developed solution

Responsible for presenting and demoing solutions prior to deployment

Juggle multiple and complex projects/initiatives

Promoting continuous improvement practices for delivery/engagement materials

Available for on call support to technical and project teams during upgrades