Lead Analyst - Enterprise Loan Operations

We are looking for a highly motivated, analytical, and positive analyst who can support FCB’s growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability

Position Title: Lead Analyst – Enterprise Loan Operations

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

Provide strategic planning, operational coordination and business support to drive efficiency and excellence across enterprise loan operations with a focus on capacity and resource planning, MIS and analytics, governance, process improvement, change management, and stakeholder coordination, enabling operations to meet business objectives while maintaining high standards of quality, productivity, risk management, and client service.

Performs assigned activities required to support projects in Enterprise Loan Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation.

Proficient use of root cause analysis tools and techniques

Analyzes complex end to end cross functional business processes

Analyzes the business problems/ needs to be addressed via an automated solution. Identifies, evaluates, defines, and documents Loan Operations requirements and issues.

Good understanding of the organization’s mission, strategies, strengths, and opportunities

Good understanding of how the business functions, our key stakeholders, and the external processes that impact on our team

Able to see the overall impact of issues being discussed and the consequences to systems and business units

Speaks on behalf of ELO in larger, complex, cross-functional projects and brings in subject matter expertise as needed

Drive innovation, automation in all systems and operational business processes to simplify the way we work

Takes ownership and prioritizes based on business needs and communication with leadership

Considers contingencies for the unexpected when planning long term work initiatives

Drives project to fruition, including testing, processes / procedures documentation, communications, training, and change management

Escalate potential obstacles or delays to management in real-time along with proposed recommendations

Demonstrates forward-thinking to identify potential risks to projects from internal and external factors

Stays informed about industry practices, new developments and new or emerging regulatory changes

Interacts effectively with cross functional teams and act as liaison between disparate functions

Delivers clear messages to all levels of the organization

Adapts communication style and content to audience

Supports decision process with thorough analysis

Support management in making operational / procedural decisions that have been delegated to their authority

Considers upstream and downstream impacts

Experience with key regulatory and compliance requirements

Fundamental skills and experience with common accounting practices and related business mathematics

Support management in developing end-to-end processes, controls, and metrics

Demonstrated ability to set targets and achieve desired results

Outstanding interpersonal and communication skills with the ability to communicate at all levels of the organization

Excellent presentation, analytical, problem solving and organizational skills

Must work with integrity in all interactions and strive for excellence in all aspects of the job

Bachelor’s degree required; MBA preferred

6+ years of commercial loan operations experience

2+ years of project management experience

Scrum Master, Agile

Project Management Certifications preferred (PMP, Six Sigma Geen Belt/Black Belt, etc.)

SQL Coding/development experience (3+YRS)

SDLC Process Experience.

Reports to: Senior Manager/Associate Director, Enterprise Loan Operations

Partners: Onshore teams and various business lines

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.