Lead Analyst - Delivery Excellence

Provide facilitation to projects and manage continued sustenance to QMS • Conduct SQA reviews and ensure process compliance in projects • Conduct QMS trainings • Collect and report metrics data from projects • Review / write assigned processes / CRs • Participate in senior management review of projects • Participate in innovation program as Innovation facilitators for delivery and enabling function • Participate in conducting ideation session • Mentor PMs to in identifying risks,- data analysis, innovations etc. • Conduct QMS trainings • Collect and report metrics data from projects • Review / write assigned processes / CRs • Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership • Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints • Participate in Project team meetings • Participate in Project Causal Analysis meetings • Ensure formal Configuration Management of QMS documents and other documents • Ability to proactively call out issues and risks and provide solutions • Provide guidance to project teams on the relevant software engineering and project management practices for optimum results • Ensure best practices are captured and shared in organization • Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements • Articulate contractual risks and work with senior management to mitigate the same • Drive improvements for the respective BU • Strong facilitation skills with an ability to respond to immediate and urgent requests