Laundry Supervisor
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About the Role
Manage daily laundry operations, ensure quality control, maintain cleanliness, train team members, and address customer service issues effectively.
Key Skills for This Role
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Overview
- As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience.
- Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage overall daily operations of the Laundry Department
- Ensure quality controls are in place for all laundry processes, rejecting any exceptions
- Maintain cleanliness of the laundry area
- Train, develop, and appraise the laundry team
- Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
- Carry out stock takes
- Ensure par stocks are maintained
- Take receipt of stock and ensure safe storage
- Manage customer service issues quickly and effectively
- Oversee the issuing of linen via a requisition system
- Ensure team members adhere to all Health and Safety Regulations
- Carry out any other reasonable task set by the hotel's management
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