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Last Mile Operations Manager
CargoX
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
last-mile delivery operationson-demand logisticsfleet operationsprocess design and standardizationSOP developmentreal-time monitoring
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last-mile delivery operationson-demand logisticsfleet operations
Role Overview
CargoX operates autonomous delivery vehicles in the UAE.
The role owns delivery performance after customers go live and vehicles are on the road.
The fulfilment flow includes order intake, dispatch, pickup, driving, and customer handover.
The role leads a team of 2–3 in an early-stage operating environment.
Key Skills for This Role
last-mile delivery operationson-demand logisticsfleet operationsprocess design and standardizationSOP developmentreal-time monitoring
Full Job Posting
Role overview
CargoX operates autonomous delivery vehicles in the UAE.
The role owns delivery performance after customers go live and vehicles are on the road.
The fulfilment flow includes order intake, dispatch, pickup, driving, and customer handover.
The role leads a team of 2–3 in an early-stage operating environment.
What you will own
- Own on-time delivery rate, fulfilment success rate, vehicle utilisation, exception rate, and MTTR.
- Build fulfilment standards and SOPs used by field and service teams.
- Manage real-time monitoring and the escalation model.
- Document root causes for every major failure.
- Turn field problems into prioritised, evidence-backed asks for product and engineering.
- Follow through on fixes until the relevant metric improves.
Essential requirements
- Have 3–5 years of experience in last-mile delivery, on-demand logistics, ride-hailing, quick commerce, or fleet operations.
- Have proven ability to build repeatable processes rather than only run existing processes.
- Show a metric you personally moved and explain how you moved it.
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