Last Mile Logistics, Supply Chain Manager, Quick Commerce, KSA, MEA-TR Delivery Service Partners
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Key skills for this role
About the Role
Amazon is seeking a Supply Chain Manager to partner with Delivery Service Partners (DSPs) in Saudi Arabia, driving innovation in last-mile logistics. The role involves managing 25-30 DSP owners, analyzing performance, and improving operational and safety practices.
Key Skills for This Role
Responsibilities
- Partner with 25 30 DSP owners across the Kingdom of Saudi Arabia to set strategy, drive accountability, and track key performance metrics
- Collaborate with internal teams to ensure owners launch and scale their business in compliance with program requirements
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally
- Collaborate with integrated internal stakeholders such as Partner Relations, Value Added Service, Legal, fleet and network health
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels
- Travel between multiple sites to engage with business owners weekly
Requirements
- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start ups, or SaaS Platforms
Full Job Posting
Description
- Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?
Key job responsibilities
- Partner with 25 30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier
- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
- Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health.
- Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
- Travel between multiple sites to engage with business owners weekly to carry out their role effectively.
A day in the life
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch.
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations.
- Performance: Coaching business owners to run compliant, safe and high performing companies.
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements.
- Experience: Developing the relationship between Amazon and our DSP partners.
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
Basic Qualifications
- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start ups, or SaaS Platforms
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