Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners
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Key skills for this role
About the Role
Amazon is seeking a Senior Account Manager to manage a team of managers overseeing 80+ Delivery Service Partner accounts in quick commerce across Saudi Arabia. The role involves coaching DSP owners, driving performance, ensuring compliance, and collaborating with internal teams to improve operations.
Key Skills for This Role
Responsibilities
- Manage a team of 6+ managers to manage 80+ DSP accounts in Amazon's quick commerce business
- Work closely with a portfolio of owners to set strategy, drive accountability, and track key performance metrics
- Collaborate with internal teams to ensure owners launch and scale their business in compliance with program requirements
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level
- Analyze problems, discover insights, deliver recommendations, and drive change internally and externally
- Travel between multiple sites to engage with business owners weekly
Requirements
- Bachelor's degree in management, business administration, economics, engineering, or marketing
- Experience influencing internal and external stakeholders
- 5+ years of team management experience
- 8+ years of management or people management experience
- MBA preferred
- 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience preferred
Full Job Posting
Description
- Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?
- Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs business owners as they build and grow successful middle mile businesses.
Key Job Responsibilities
- Manage a team of 6+ Managers to manage 80+ DSP accounts in Amazon's quick commerce business across the Kingdom of Saudi Arabia.
- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
- Analyze problems, discovering insights, delivering recommendations, and driving change both internally and externally.
- Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations, Value Added Service, Legal, fleet and network health.
- Facilitate and execute Monitoring and Enforcement Policies and build two way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
- Travel between multiple sites to engage with business owners weekly.
A Day in the Life
- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp up operations and prepare for peak period.
- Performance: Supporting owners as they onboard to the program and prepare to launch.
- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.
- Performance: Deep dive to identify customer metric improvement opportunities.
- Performance: Champion the consistent application of Last Mile processes within Delivery Stations.
- Performance: Coaching business owners to run compliant, safe and high performing companies.
- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
- Experience: Developing the relationship between Amazon and our DSP partners.
- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.
- Experience: Improve driver standards to protect brand image.
- Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
Basic Qualifications
- Bachelor's degree in management, business administration, economics, engineering, marketing
- Experience influencing internal and external stakeholders
- 5+ years of team management experience
- 8+ years of management, or 8+ years of people management experience
Preferred Qualifications
- MBA
- 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
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