Lab Computing Support Specialist (ISG)

Bachelor's degree in Life Sciences, Information Technology, Engineering, Computer Science, or a related discipline.

Experience supporting laboratory systems within pharmaceutical, biotechnology, or other regulated Life Sciences environments.

Strong understanding of GxP, GLP, GMP, data integrity principles, and regulatory requirements.

Hands-on experience with Computer System Validation (CSV), SDLC, and validation lifecycle activities.

Experience supporting laboratory software applications, analytical instruments, and instrument integration platforms.

Knowledge of laboratory workflows and familiarity with analytical instruments such as HPLC, GC, spectrophotometers, or similar laboratory technologies.

Experience with user administration, backup and recovery processes, software upgrades, patch management, and system maintenance activities.

Working knowledge of ticketing and service management tools such as ServiceNow, Remedy, or similar platforms.

Experience with deviation management, change control, CAPA processes, and audit support activities.

Strong troubleshooting, communication, technical documentation, and stakeholder management skills.

Experience supporting regulated laboratory environments within pharmaceutical research, development, manufacturing, or quality operations.

Knowledge of Computer System Validation deliverables and regulatory frameworks including FDA 21 CFR Part 11, GAMP 5, and CSV best practices.

Experience supporting laboratory system onboarding, offboarding, configuration management, and data archival processes.

Experience participating in regulatory inspections, audit readiness activities, and remediation programs.

Familiarity with Jira, ServiceNow, or other IT service management and workflow platforms.

Experience working within Agile delivery environments.

Exposure to automation, AI-enabled support solutions, or digital transformation initiatives in laboratory operations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.