taleo
ServiceNow Technical Consultant
Cognizant
USA
Full-time
Entry
Onsite
Discovered Today
ServiceNowJavaScriptRESTSOAPJSONXML
Free
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ServiceNowJavaScriptRESTSOAPJSONXML
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Role & Responsibilities
- Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
- Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
- Design and implement REST/SOAP integrations using IntegrationHub and MID Server
- For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
- Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
- Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
- Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
- At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales
Module Specialism
· ITSM — IT Service Management
· ITAM — IT Asset Management
· ITOM — IT Operations Management
· CMDB — Configuration Management
· HRSD — HR Service Delivery
· CSM — Customer Service Management
· FSM — Field Service Management
· SPM — Strategic Portfolio Management
· GRC / IRM — Governance, Risk & Compliance
· SecOps — Security Operations
· App Engine — Custom Development
· Now Assist / Agentic AI
Requirements
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