L3 Support Analyst

• High Reactivity & Availability: Demonstrated ability to respond quickly and effectively to critical incidents, with a willingness to be available for on-call support and immediate engagement during war rooms.
• Exceptional Problem-Solving: Superior analytical and diagnostic skills, with the ability to quickly understand complex technical issues and devise effective solutions under pressure.
• Client Communication: Excellent verbal and written communication skills, capable of explaining complex technical problems and solutions clearly and professionally to both technical and non-technical client stakeholders.
• Leadership in Crisis: Proven ability to lead and coordinate technical teams during high-stress situations (war rooms) to achieve rapid problem resolution.
• Ownership & Accountability: Takes full ownership of incidents from identification through to resolution and post-mortem analysis.
• Team Collaboration: Strong ability to collaborate effectively with internal and external teams, fostering a cooperative environment.
• Detail-Oriented: Meticulous attention to detail in code analysis, troubleshooting, and documentation.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply.

At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams.

At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals.

No matter your background, you belong here.

Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer:

• Flexibility, with hybrid work options (country-dependent)
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location.

Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application.

If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility.

If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Valtech is the experience innovation company that exists to unlock a better way to experience the world.

By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation.

We make it happen.

Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next?

Join us.