L2 Support Analyst

Must have

• To be considered for this role, you must meet the following essential qualifications:
• In-depth knowledge and troubleshooting skills
• Expertise on SFB2C, Order Management system and ITIL process on incidents
• Understanding end-to-end e-commerce work flow.
• Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
• Monitoring SFTP batch jobs and system alerts."
• If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
• Commitment to reaching all kinds of people
• We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
• The Benefits
• This is a Full-Time position based in Bengaluru.
• Beyond a competitive compensation package, we offer:
• Flexibility, with hybrid work options (country-dependent)
• Learning and development, with access to cutting-edge tools, training and industry experts.
• Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
• Your application process
• Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
• ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.
• We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
• About Valtech
• Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.