L2 CIAM Specialist

About the Opportunity

What You Will Do

• Provide L2 support for CIAM and related enterprise systems.
• Monitor production systems and maintain performance and stability.
• Resolve issues from L1 and monitoring teams and coordinate restoration with L3 and vendors.
• Resolve trouble tickets and customer issues.
• Coordinate with IT and network teams on operational and functional issues.
• Respond to ad hoc requests from internal teams.
• Analyze logs, resolve issues, escalate risks, and suggest alternatives.
• Deploy production change requests and maintain system performance.
• Follow ITIL incident, problem, and change management processes.
• Ensure application and trouble-ticket SLA compliance.
• Coordinate solution improvements with design, L3, and vendor teams.
• Participate in root-cause analysis and continuous improvement.

Must-Have Requirements

• BSc in Telecommunications, Computer Science, or equivalent.
• Five to fifteen years of experience.
• Hands-on ForgeRock CIAM configuration and operations experience.
• Hands-on experience managing application stacks on Red Hat OpenShift.
• Log analysis using Splunk or ELK.
• Strong SQL and database knowledge, including PostgreSQL or MySQL.
• Oracle WebLogic Server administration and Oracle WebCenter Sites proficiency.
• Experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML.
• Shell and Python scripting.
• Strong learning and time-management skills.
• Ability to work independently and in a team, with good communication skills.
• Flexibility to work in a 24/7 environment.

Good-to-Have Skills

• Basic telecom domain and integrated application knowledge is desirable.
• Knowledge of SOAP and REST web services is desirable.
• Knowledge of web application deployment and maintenance using standard design patterns is desirable.
• AppDynamics or similar monitoring tool experience is desirable.
• Strong Linux command-line knowledge is desirable.
• Web application development and support experience is desirable.
• Experience with Splunk, Dynatrace, and Grafana is desirable.
• Experience with CI/CD tools such as Jenkins and Git is desirable.
• Ability to work under pressure in production environments is desirable.

About Ericsson