L1 Support Enginer
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About the Role
Location: Dubai, UAE Employment Type: Contractual - 12 Months (Extendable) Experience: 7-10 Years Experience Job Overview We are looking for an L1 Support Engineer with strong Azure knowledge and basic database skills to manage day-to-day operational tasks.
Key Skills for This Role
Full Job Posting
Job Overview
We are looking for an L1 Support Engineer with strong Azure knowledge and basic database skills to manage day-to-day operational tasks.
This role focuses on cloud operations, monitoring, incident handling, and executing scripts/playbooks—not traditional desktop or IT support.
Key Responsibilities
- Handle day-to-day IT-related customer complaints and operational support tasks.
- Perform scheduled operational activities and routine tasks on cloud infrastructure.
- Monitor infrastructure capacity and system performance on Azure.
- Execute scripts and playbooks based on operational requirements.
- Generate and extract reports from MS SQL and Oracle databases.
- Track, communicate, and escalate technical issues until closure.
- Work closely with internal teams to ensure smooth operational performance.
Required Skills & Expertise
- **Azure Concepts:** VMs, Storage, Networking
- **ITIL Knowledge:** Incident, Request, and Change management
- Strong troubleshooting and analytical skills
- Experience with **SQL** (queries, report generation)
- Basic understanding of Oracle DB (added advantage)
- Good communication and coordination skills
- Ability to follow SOPs, playbooks, and technical processes
Job Type: Contract
Contract length: 12 months
Pay: Up to AED10,000.00 per month
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