Application Analyst
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Key skills for this role
About the Role
Easy Recruitment PK is seeking an Application Analyst for website support to maintain and enhance corporate websites and digital platforms.
Key Skills for This Role
Responsibilities
- Provide day to day application support for corporate websites, Sitecore CMS, SharePoint based pages, website components, forms, product catalogues, campaign pages, and related integrations
- Monitor and resolve production issues, including website availability, page rendering issues, form submission errors, broken links, content publishing problems, performance issues, and component defects
- Coordinate with internal business teams such as Marketing, Digital Banking, Cyber Security, Infrastructure, and Operations to understand requirements, validate fixes, and ensure timely closure of issues
- Work closely with vendors and managed service providers to investigate defects, review technical findings, track action plans, and ensure delivery within agreed timelines
- Support release activities across SIT, UAT, and Production environments, including package validation, deployment coordination, smoke testing, post deployment verification, and issue tracking
- Assist in security, performance, and resilience related reviews by providing URLs, test data, evidence, clarification, and coordination support to assessment teams
- Review and validate website enhancements, new components, content migrations, forms, APIs, and integration changes before business sign off and production rollout
- Maintain clear communication with stakeholders by sharing status updates, issue summaries, timelines, risks, dependencies, and escalation points
- Support CMS users and content authors by clarifying configuration steps, reviewing content related issues, and coordinating fixes where system changes are required
- Prepare and maintain support documentation, user guidance, release notes, RCA inputs, issue logs, and operational records for audit and continuity purposes
Requirements
- Hands on understanding of CMS platforms, preferably Sitecore, including content structures, components, publishing, forms, workflows, and back office configuration
- Working knowledge of website technologies such as HTML, CSS, JavaScript, APIs, web forms, content delivery environments, and hosting concepts
- Experience supporting application environments such as Development, SIT, UAT, and Production
- Understanding of incident management, change management, release management, and production support processes
- Awareness of website security, vulnerability remediation, performance testing, monitoring alerts, and operational resilience requirements
- Ability to review technical findings, coordinate with developers, and translate business issues into actionable technical requirements
- Experience in website application support, CMS support, digital platform operations, or application production support preferred
- Experience working with Sitecore, SharePoint, cloud hosted websites, website forms, product catalogue integrations, and digital marketing platforms preferred
- Experience coordinating with vendors for managed services, support contracts, release delivery, and defect resolution preferred
- Experience in banking, financial services, or other regulated environments where audit, security, and production stability are critical preferred
Full Job Posting
Job Profile
- The Application Analyst – Website Support is responsible for supporting, maintaining, and enhancing the organization’s public websites and related digital platforms.
- The role ensures platform stability, timely issue resolution, effective coordination with business and technology stakeholders, and successful delivery of website changes across development, testing, and production environments.
Key Responsibilities
- Provide day to day application support for corporate websites, Sitecore CMS, SharePoint based pages, website components, forms, product catalogues, campaign pages, and related integrations.
- Monitor and resolve production issues, including website availability, page rendering issues, form submission errors, broken links, content publishing problems, performance issues, and component defects.
- Coordinate with internal business teams such as Marketing, Digital Banking, Cyber Security, Infrastructure, and Operations to understand requirements, validate fixes, and ensure timely closure of issues.
- Work closely with vendors and managed service providers to investigate defects, review technical findings, track action plans, and ensure delivery within agreed timelines.
- Support release activities across SIT, UAT, and Production environments, including package validation, deployment coordination, smoke testing, post deployment verification, and issue tracking.
- Assist in security, performance, and resilience related reviews by providing URLs, test data, evidence, clarification, and coordination support to assessment teams.
- Review and validate website enhancements, new components, content migrations, forms, APIs, and integration changes before business sign off and production rollout.
- Maintain clear communication with stakeholders by sharing status updates, issue summaries, timelines, risks, dependencies, and escalation points.
- Support CMS users and content authors by clarifying configuration steps, reviewing content related issues, and coordinating fixes where system changes are required.
- Prepare and maintain support documentation, user guidance, release notes, RCA inputs, issue logs, and operational records for audit and continuity purposes.
Required Technical Knowledge
- Hands on understanding of CMS platforms, preferably Sitecore, including content structures, components, publishing, forms, workflows, and back office configuration.
- Working knowledge of website technologies such as HTML, CSS, JavaScript, APIs, web forms, content delivery environments, and hosting concepts.
- Experience supporting application environments such as Development, SIT, UAT, and Production.
- Understanding of incident management, change management, release management, and production support processes.
- Awareness of website security, vulnerability remediation, performance testing, monitoring alerts, and operational resilience requirements.
- Ability to review technical findings, coordinate with developers, and translate business issues into actionable technical requirements.
Preferred Experience
- Experience in website application support, CMS support, digital platform operations, or application production support.
- Experience working with Sitecore, SharePoint, cloud hosted websites, website forms, product catalogue integrations, and digital marketing platforms.
- Experience coordinating with vendors for managed services, support contracts, release delivery, and defect resolution.
- Experience in banking, financial services, or other regulated environments where audit, security, and production stability are critical.
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