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L1 Support Analyst
BNP Paribas
Mumbai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
ServiceNowMonitoring toolsMS OfficeMS AccessOutlookFinancial systems and interfaces
Free
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Role Overview
Provide worldwide first-line support for Finance application stakeholders through the SoFRESH support team.
Define Level 1 support rules for integrity controls, jurisdiction management, incident management, and user experience.
Coordinate Finance production topics and contribute to process industrialization, best practices, and knowledge sharing.
Key Skills for This Role
ServiceNowMonitoring toolsMS OfficeMS AccessOutlookFinancial systems and interfaces
Full Job Posting
Position Purpose
Provide worldwide first-line support for Finance application stakeholders through the SoFRESH support team.
Define Level 1 support rules for integrity controls, jurisdiction management, incident management, and user experience.
Coordinate Finance production topics and contribute to process industrialization, best practices, and knowledge sharing.
Responsibilities
- Manage and resolve incidents and issues to minimize business impact and restore normal service operations quickly.
- Coordinate with different teams to resolve issues and follow up on multiple topics simultaneously.
- Monitor data flows from source systems to applications.
- Add, modify, and delete access related to jurisdiction queries for Finance applications.
- Monitor the shared mailbox and respond to users according to requirements.
- Support continuous improvement, process rationalization, controls, and alignment with Group policies.
Qualifications
- Bachelor’s degree in computer applications, information technology, computer science, or a related field.
- 4–6 years of experience in support.
- Experience with ticketing tools such as ServiceNow and with monitoring tools.
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