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L&D Quality Lead
McLean & Company
Remote, CAN
Full-time
Senior · 8+ years experience
Remote
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Key Responsibilities
- Serve as the quality assurance lead for Learning Solutions content, ensuring deliverables align with McLean & Company research standards, instructional design principles, accessibility requirements, and member expectations before release.
- Lead content quality alignment sessions to ensure consistent application of quality standards, evaluation criteria, scoring, and feedback practices across reviewers.
- Develop, maintain, and continuously improve quality standards, scorecards, and governance frameworks.
- Analyze quality data to identify trends and risks and provide leaders with actionable insights and recommendations.
- Identify process gaps and implement sustainable solutions that improve efficiency, consistency, scalability, and member experience.
- Outsourcing & Vendor Management
- Scope outsourced projects, establish expectations, and ensure work is delivered according to agreed timelines, quality standards, and objectives.
- Manage external vendors and outsourcing partners responsible for content development, maintenance, and production support activities.
- Coordinate reviews and provide partners with consolidated feedback to support quality and performance.
- Monitor partner performance and maintain relationships that strengthen capacity, reliability, quality, and delivery outcomes.
- Analyze vendor performance data and recommend improvements that enhance quality, efficiency, and partner effectiveness .
Essential Skills & Education
- Degree or diploma in Business, Human Resources, Organizational Development, Adult Education, Project Management, QA or Operations Management, or a related field.
- 8+ years of experience in Learning & Development, Quality Assurance, Content Production, or a related discipline.
- Experience reviewing and quality-assuring L&D content against established standards, scorecards, rubrics, or evaluation frameworks.
- Experience managing external vendors, agencies, outsourcing partners, or third-party service providers, including project scoping, expectations, timelines, quality standards, and delivery accountability.
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