KYC Operations Manager (UAE Nationals Only)
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Key skills for this role
About the Role
Citi seeks a KYC Operations Manager to lead a team providing Anti-Money Laundering monitoring and governance. The role involves managing KYC operations, driving process improvements, and ensuring compliance with regulatory requirements.
Key Skills for This Role
Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Lead and oversee program management of existing KYC BAU and Refresh processes, driving migration and integration of additional functions
- Provide effective people leadership, including performance management, coaching, and development of team members
- Serve as key liaison between Compliance, Business, and Senior Management stakeholders
- Oversee new client onboarding activities and drive process improvement initiatives
- Deliver accurate and timely MIS reporting to senior management
- Ensure compliance with regulatory requirements, internal policies, and control standards
- Monitor account refresh activities daily to ensure regulatory and documentation requirements are completed
- Conduct quality assurance reviews of new client onboarding and periodic refresh cases
- Maintain and manage the Book of Work for system releases and process enhancements
Requirements
- 5 8 years of experience in KYC or related compliance roles
- Bachelor's degree/University degree or equivalent experience
- Experience in AML monitoring, governance, and regulatory reporting
- Proven leadership and team management skills
Full Job Posting
Job Overview
- The KYC Operations Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees to provide Anti Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Co
- The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment.
- Lead and oversee the program management of existing KYC Business as Usual (BAU) and Refresh processes, while driving the migration and integration of additional functions into the global operating model.
- Provide effective people leadership, including performance management, coaching, and development of team members, while ensuring all service level agreements (SLAs) and operational standards are consistently met.
- Serve as a key liaison between Compliance, Business, and Senior Management stakeholders, ensuring alignment on regulatory requirements, risk management priorities, and operational objectives.
- Oversee new client onboarding activities and drive process improvement initiatives aimed at enhancing efficiency, strengthening controls, and improving the overall client onboarding experience.
- Deliver accurate and timely Management Information System (MIS) reporting to senior management, providing insights into performance, risks, and key metrics.
- Ensure compliance with regulatory requirements, internal policies, and control standards, while proactively identifying and mitigating operational, compliance, and reputational risks.
- Drive operational excellence through continuous process optimization, stakeholder engagement, and implementation of strategic initiatives.
- Monitor account refresh activities on a daily basis to ensure all regulatory, compliance, and documentation requirements are completed within established timelines.
- Conduct quality assurance reviews of new client onboarding and periodic refresh cases, ensuring adherence to Citi policies and regulatory requirements.
- Maintain and manage the Book of Work for system releases, process enhancements, and infrastructure improvements.
- Serve as a Subject Matter Expert (SME), providing guidance, training, and support to senior stakeholders and team members on KYC, regulatory, and operational matters.
Qualifications
- 5 8 years of experience
- Bachelor's degree/University degree or equivalent experience
Most Relevant Skills
- Business Acumen
- Credible Challenge
- Laws and Regulations
- Management Reporting
- Policy and Procedure
- Program Management
- Referral and Escalation
- Risk Controls and Monitors
- Risk Identification and Assessment
- Risk Remediation
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