Key Account Manager

DUTIES AND RESPONSIBILITIES

• Manage and develop key accounts within the projects division, building strong relationships with clients and understanding their specific requirements.
• Act as the primary point of contact for key accounts, addressing their inquiries, and concerns, and providing timely solutions.
• Develop and implement strategic account plans to maximize revenue and profitability, while ensuring customer satisfaction and retention.
• Collaborate with internal teams, including operations, sales, and customer service, to ensure seamless execution of projects and meet customer expectations.
• Partner closely with internal teams to propose and implement value-added solutions that align with customer requirements.
• Identify new business opportunities within existing accounts and actively pursue new clients to expand the project division's customer base.
• Stay updated with industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
• Prepare and present regular reports on key account performance, revenue forecasts, and market analysis to the management team.
• Negotiate contracts, pricing, and terms with clients, ensuring profitability and compliance with company policies.
• Monitor and manage project budgets, ensuring cost-effective solutions and adherence to financial targets.
• Drive account growth by proactively identifying and upselling and cross-selling opportunities.
• Take ownership of the key account, ensuring client satisfaction and project success.
• Build a strong relationship with the client, focusing on retention and growth opportunities.
• Demonstrate consistent performance and growth in managing the key account.
• Show leadership in client interaction, problem-solving, and business development.
• Work closely with internal teams (pricing, operations, and finance) to execute client projects.
• Support the pricing team on opportunities outside of the assigned key accounts when required, assisting in pricing discussions and strategies for other projects.
• Ensure project profitability through effective pricing strategies and maintaining operational efficiency.
• Other duties as assigned.

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on telephone.
• Diversity and Inclusion
• We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.