Key Account Manager (E-Commerce)

Oversee website and marketplace merchandising to maximize discoverability and conversion.

Use data and customer insights to improve landing pages, product detail pages, search, and onsite journeys.

Recommend and implement A/B testing, UX improvements, and conversion rate optimization initiatives.

Maintain high standards for content quality, stock visibility, and campaign readiness.

Work closely with supply chain, customer service, finance, and operations teams to ensure smooth order fulfillment and service levels.

Monitor stock availability, forecasting inputs, and stock health to minimize lost sales and overstock risks.

Resolve operational issues impacting customer experience, including order flow, returns, cancellations, and fulfillment delays.

Ensure e-commerce processes comply with internal controls, platform requirements, and local regulations.

Prepare regular business reviews with clear insights on sales, traffic, campaign performance, customer trends, and channel profitability.

Analyze product, channel, and campaign performance to shape future investment and trading decisions.

Track competitor activity, online trends, and category developments to identify opportunities for growth.

Provide actionable recommendations to management and brand stakeholders.

Act as the key e-commerce contact across internal teams and external partners.

Collaborate with brand principals, regional stakeholders, and local commercial teams on growth strategies and execution plans.

Manage agencies, vendors, and platform partners where applicable.

Support capability building and best-practice sharing across e-commerce teams.

Commercial acumen

Digital and e-commerce expertise

Data-driven decision making

Project and campaign management

Attention to detail

Agility and problem solving

Collaboration and influencing skills

Customer-centric mindset