naukri
Key Account Manager
Bag the Future
Dubai, UAE
3 5 Years
Onsite
Discovered 6 days ago
B2B account managementCustomer relationship managementCRM administrationOrder managementPipeline managementUpselling and cross-selling
Free
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B2B account managementCustomer relationship managementCRM administration
Key Skills for This Role
B2B account managementCustomer relationship managementCRM administrationOrder managementPipeline managementUpselling and cross-selling
Full Job Posting
Role Responsibilities
- Own a defined portfolio of existing B2B accounts and serve as their day-to-day commercial point of contact.
- Track client order history, consumption patterns, and reorder cycles, contacting clients proactively before stock runs low.
- Convert reorder requests into confirmed orders with accurate quantities, specifications, artwork, and delivery timelines.
- Reactivate dormant or lapsed accounts through structured follow-up and win-back conversations.
- Maintain a rolling reorder calendar and pipeline with expected order dates and values.
- Identify additional client needs across packaging products, branded merchandise, and related ranges.
- Present relevant products using samples, catalogues, and case examples.
- Grow share of wallet and average order value through value-led recommendations.
- Refer new-business leads and large custom projects to the Founder or field sales team with a documented handover.
- Coordinate quotations, pro-forma invoices, order confirmations, lead times, approvals, payments, and delivery updates.
- Resolve client queries and complaints, escalating when needed and closing the loop with clients.
- Keep CRM records current, including contacts, interactions, quotations, orders, and next actions.
Requirements
- The source lists 3-5 years of experience for the role.
- Ability to manage an existing B2B account portfolio and act as the day-to-day commercial contact.
- Ability to coordinate quotations, order confirmations, approvals, payments, and delivery follow-up accurately.
- Ability to maintain accurate CRM records and a rolling reorder pipeline.
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