Junior Ticketing Manager (onsite)

Overview

Key Responsibilities

• Achieve established goals as set by the Operation Manager.
• Support the team and the Event Organizers that use the Platinumlist ticketing solution.
• Will be assigned multiple events and you will be responsible for coordinating all aspects of the ticketing system setup from start to finish.
• Discussing clients’ needs with the team, uploading the event online, and helping the team and the client use the ticketing system (Full training for the system will be provided).
• Good management skills and always being within reach of the team and client virtually which might include sometimes the weekends.
• Handle all the requirements related to event setup that is requested by the team and the clients.
• Create a great customer experience for people buying the tickets by setting up a clean and good-looking event page.
• Create and periodically check the events built to ensure that they have no errors or mistakes and keep them updated with the latest information.
• Solve problems on the go in a small amount of time.
• Deal with different customers and clients requests and complaints and solve them easily.
• Create a Ticket Sales Plan and provide weekly updates on progress against the plan to Operation Manager.
• Coordinate with teammates, including marketing and support, to expand attendance at all events.
• Research, prospect and establish leads for relationships through industry networking.
• Ensure effective and efficient coverage of all inquiries, including telephone, online and direct sales.
• Support the organization’s efforts to create a fan experience that aligns with the CEO's vision for Platinumlist.

Requirements

• Must be a Saudi national.
• Fluency in Arabic and professional proficiency in English (both written and spoken) is essential.
• Ability to work in a high stress environment.
• Ability to learn software functionality quickly.
• Problem-Solving: Resolves customer or software-related issues promptly and efficiently.
• Time Management: Ability to manage multiple customer inquiries and requests within set deadlines.

Benefits

• A dynamic and inclusive work environment.
• The opportunity to work with a leading ticketing provider in GCC.
• A chance to contribute to the entertainment industry and help shape experiences for thousands of users.