Junior Support Executive – Emirati National (Freshers)
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Key skills for this role
About the Role
OMA EMIRATES General Tr. Co. LLC is hiring a Junior Support Executive for Emirati Nationals (Freshers).
Key Skills for This Role
Responsibilities
- Provide first level technical support for software applications and user queries
- Assist in troubleshooting basic system issues and escalating complex cases
- Support users with login issues, navigation, and system usage guidance
- Maintain and update support tickets in the helpdesk system
- Coordinate with internal teams to resolve user concerns in a timely manner
- Perform basic system testing and report bugs or errors
- Document common issues and solutions for future reference
- Ensure high levels of customer service and user satisfaction
Requirements
- Emirati National (Freshers)
- 0 to 1 year of experience
Full Job Posting
Responsibilities
- Provide first level technical support for software applications and user queries
- Assist in troubleshooting basic system issues and escalating complex cases
- Support users with login issues, navigation, and system usage guidance
- Maintain and update support tickets in the helpdesk system
- Coordinate with internal teams to resolve user concerns in a timely manner
- Perform basic system testing and report bugs or errors
- Document common issues and solutions for future reference
- Ensure high levels of customer service and user satisfaction
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