Junior Service Administrator
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Key skills for this role
About the Role
Anton Paar UAE seeks a Junior Service Administrator to support the service team in Abu Dhabi. The role involves processing service orders, maintaining CRM and SAP records, coordinating schedules, and liaising with customers and engineers.
Key Skills for This Role
Responsibilities
- Maintain CRM and SAP service records in accordance with company procedures
- Prepare and process service quotations, orders, invoices, and service contracts
- Archive service documentation in SAP
- Coordinate the administrative activities of the Service Department across UAE, Kuwait, Oman, and Qatar
- Manage the Service inbox, respond to customer enquiries, and ensure timely follow up
- Coordinate service schedules and maintain accurate service documentation
- Liaise with customers, Field Service Engineers, and internal departments to facilitate efficient delivery of service activities
- Prepare service reports and maintain accurate administrative records
Requirements
- Bachelor's degree in Business Administration, Management, Commerce, or a related field
- Recent graduates or candidates with up to 1 year of relevant experience
- Strong attention to detail, accuracy and customer service orientation
- Strong organizational, analytical, and problem solving skills
- Excellent verbal and written communication skills in English
Full Job Posting
Company Description
- Anton Paar Scientific Instruments L.L.C S.P.C. (Anton Paar UAE) is the United Arab Emirates subsidiary of Anton Paar GmbH, an Austrian company that develops, produces and distributes high precision laboratory instruments and process measurement solutions.
- Anton Paar UAE covers the territories of the UAE, Kuwait, Oman and Qatar, providing customers with technical sales, expert application support and responsive technical service.
Position Overview
- We are looking for a Junior Service Administrator to join our team based in Abu Dhabi.
- The role is responsible for ensuring the efficient administration of service activities, including processing service orders and contracts, maintaining customer and service records, coordinating documentation and logistics, and supporting communication between customers, service engineers, and inter
Key Responsibilities
- Maintain CRM and SAP service records in accordance with company procedures.
- Prepare and process service quotations, orders, invoices, and service contracts.
- Archive service documentation in SAP.
- Coordinate the administrative activities of the Service Department across the UAE, Kuwait, Oman, and Qatar.
- Manage the Service inbox, respond to customer enquiries, and ensure timely follow up.
- Coordinate service schedules and maintain accurate service documentation.
- Liaise with customers, Field Service Engineers, and internal departments to facilitate the efficient delivery of service activities.
- Follow company policies, procedures, and quality standards in all service administration activities.
- Collaborate with internal departments and Anton Paar headquarters to support efficient service operations.
- Prepare service reports and maintain accurate administrative records.
- Identify opportunities to improve administrative processes and support their implementation.
Your Profile
- Bachelor's degree in Business Administration, Management, Commerce, or a related field.
- Recent graduates are strongly encouraged to apply. Candidates with up to 1 year of relevant experience are also welcome.
- Strong attention to detail, accuracy and customer service orientation.
- Strong organizational, analytical, and problem solving skills.
- Ability to work independently while contributing effectively within a small team.
- Excellent verbal and written communication skills in English.
- Eagerness to learn, take initiative, and develop within the role.
Why Join Anton Paar UAE?
- Joining Anton Paar UAE means becoming part of an international organization with more than 100 years of engineering excellence and innovation.
- We invest in our people through comprehensive onboarding, product training, and continuous professional development.
- Opportunities to learn, grow, and build a long term career within the Anton Paar Group.
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