Junior IT Support Engineer
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Troubleshooting network and software issues.
- Installing, configuring, and maintaining software and hardware-based IT and Security systems.
- Supporting all cloud-based SAAS and PAAS solutions.
- Understanding the organization's IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.
- Investigation of security events and incidents
- Resolution of service requests, incidents, and problems
- Identification and remediation of vulnerabilities
- Coaching staff on newly developed hardware and software systems
- Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.
- Scripting experience with languages such as PowerShell, Bash, Python, etc
- Work in the data center to bring servers and switches online
- Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire)
- Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.
- Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
- Provide tier I/II support for data and network systems infrastructure
- Provide planning and vendor oversight for network change activity
- Deploy and maintain hardware onsite including: physical servers and storage appliances, network hardware, and power equipment i.e, UPS
- Maintain inventory of all hardware
- Deploy and maintain new data center infrastructure
- Diagnose the root cause of technical issues in the data center
Requirements
- Minimum of 3 years of experience in a varied IT System Management role.
- Experience following change management and similar ITIL best practices
- Excellent written and verbal communication skills in English; other languages are a plus.
- Experience managing and configuring various hypervisor technologies including: Hyper-V, OpenStack and vSphere.
- Experience managing and supporting users on Microsoft Azure, Amazon AWS, and IBM Cloud.
- Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning
- Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.
- Must be a proactive, self-starter eager to learn and show initiative.
Preferred Requirements
- Experience working in a Data Center environment or similar
- Ability to pass required government security clearance
- Experience in a raised floor enterprise-scale data center is a plus
- Ability to accurately maintain documentation, spreadsheets, technical schematics, and diagrams
- Experience in structured cabling, both fiber and copper
- Experience in repair/replacement of computer/server components and hardware
- Ability to work in a physically demanding setting
- 2nd line level experience managing, Windows and Linux- based server operating systems
- Basic understanding of AC/DC power principles, data center power distribution, and data center best practices
About Partner One Capital
Private investment group acquiring and growing enterprise software companies for large corporations and governments.
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