CCM PreSales Engineer

Key Responsibilities

• Serve as the primary technical point of contact throughout the sales cycle. Advise prospect on usage of Cincom’s products during evaluations. Assist in the creation of proposals, RFP responses and associated technical documentation.
• Design, deploy, and manage evaluations and Proof-of-Concepts (POCs), demonstrating the effectiveness of the Cincom solutions. Illustrate the economic value of using Cincom’s products and services.
• Support sales in sales negotiations; understanding accounts, their technical requirements, and existing infrastructure to propose tailored solutions. Where necessary assist in compliance investigations.
• Build and maintain strong technical relationships with key customer stakeholders and be the customer’s trusted advisor. Act as the commercial point of contact on critical support cases.
• Answer inquiries received by phone, email or web form, qualifying underlying interest. Document results in Cincom’s CRM system and assignment of qualified leads to the responsible sales person.
• Collaborate with the sales team to develop and execute successful sales strategies. Provide technical training and support to sales team members. Collaborate with marketing, product management, professional services, development, and support to ensure consistent customer engagement and successful opportunity development.
• Conduct in-depth technical presentations and product demonstrations, effectively communicating the technical capabilities and business value of Cincom solutions. Give presentations via video conference or in person on site, with or without the sales person.
• Participate in industry events, trade shows, and conferences to promote our solutions and generate leads. Support marketing in developing technical and functional content that effectively communicates the value of the products.
• Support marketing initiatives through webinars, seminars, customer events, and industry conferences. Help create and maintain product-oriented video content and associated marketing materials supporting webinars, digital campaigns, customer education, and marketing initiatives.
• Develop and maintain a thorough understanding of our products, competitive landscape, and industry trends. Stay up to date on the latest software development practices and trends.