Junior Helpdesk Support

Exposure to Microsoft 365 / Entra ID, RMM or endpoint management platforms, SSO/identity tools, or tools such as NinjaOne, Netskope, CrowdStrike Falcon, Jira, or Confluence.

Experience working in a technology, SaaS, or other fast-paced environment is an asset.

Basic PowerShell or Bash scripting familiarity, or a CompTIA A+ or similar certification, is a nice-to-have but not required.

At Rival, how we work matters just as much as what we deliver. We’re building a place where people can do meaningful work, grow their careers, and enjoy the humans they work with along the way.

Fair compensation: We’re committed to pay equity and fair pay practices. The salary range for this role is $45,000 to $55,000 CAD, with final compensation based on skills, experience, and internal equity.

Home office, internet, and cellphone stipends

Retirement savings with employer matching

Parental leave top-up

Flexibility and time off: Hybrid working, home office support, and comprehensive paid time off so you can recharge and do your best work.

Hybrid working model and home office benefits

Comprehensive paid time off

Volunteer and professional development days

Health and wellness: Benefits that support the whole human, not just the employee.

Competitive health, vision, and dental benefits

Health spending account

Generous sick, personal, and mental health days

Additional health benefits with Canada Life

Our values guide how we work together, make decisions, and show up for customers and each other:

Courage

Results

Energy

Kinship

You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences each candidate brings. We personally review every application and do not use AI or automated systems to screen or filter resumes.

If you don’t see yourself fully reflected in every requirement above, we still encourage you to apply. Research shows that people from underrepresented groups often apply only when they feel 100% qualified. We’re proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and belonging.

Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

We’re also committed to an accessible work environment and inclusive employment practices. Please contact our People & Culture team if you require accommodation at any point in the selection process.

Please note that, given our security and compliance certifications, final applicants will be required to undergo a background check. No recruiters and no phone calls, please.