Junior Collections Officer
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Key skills for this role
About the Role
TradePay, a Sanabil Studio company, seeks a Junior Collections Officer to conduct daily soft collections, monitor merchant accounts, and maintain accurate records. The role requires 1-3 years of experience in collections or credit operations, strong attention to detail, and adherence to SOPs.
Key Skills for This Role
Responsibilities
- Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio
- Maintain accurate, timestamped collection notes for every merchant interaction
- Confirm payment receipts and update account status promptly
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets
- Identify early risk signals payment pattern changes, frequent promises to pay, and stock issues and flag them to the credit team
- Escalate cases according to defined rules and within agreed SLAs
- Follow collections SOPs without deviation and adhere to the escalation framework
- Maintain daily logs of communications, promises to pay, and payments received
- Support weekly collections reporting and provide accurate input for recovery metrics
- Provide actionable feedback on merchant behavior and operational issues to improve processes
Requirements
- 1–3 years of experience in collections, credit operations, or operations support
- Ability to stay calm and professional with merchants, even in tense conversations
- Follow processes precisely SOPs and escalation frameworks are not a burden; they are how you work
- Detail oriented and keep logs clean, accurate, and up to date
- Ability to spot early warning signs in merchant behavior and know when to flag them
- Take ownership of accounts and do not let things slip through the cracks
Full Job Posting
THE ROLE
- Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio.
- Maintain accurate, timestamped collection notes for every merchant interaction.
- Confirm payment receipts and update account status promptly.
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets.
- Identify early risk signals payment pattern changes, frequent promises to pay, and stock issues and flag them to the credit team.
- Escalate cases according to defined rules and within agreed SLAs.
- Follow collections SOPs without deviation and adhere to the escalation framework.
- Maintain daily logs of communications, promises to pay, and payments received.
- Support weekly collections reporting and provide accurate input for recovery metrics.
- Provide actionable feedback on merchant behavior and operational issues to improve processes.
THE PROFILE
- You have 1–3 years of experience in collections, credit operations, or operations support.
- You stay calm and professional with merchants, even in tense conversations.
- You follow processes precisely SOPs and escalation frameworks are not a burden; they are how you work.
- You are detail oriented and keep your logs clean, accurate, and up to date.
- You can spot early warning signs in merchant behavior and know when to flag them.
- You take ownership of your accounts and do not let things slip through the cracks.
What You Get From Us
- Competitive pay: A package that reflects your experience and the market.
- Premium gear, day one: Everything you need to hit the ground running, set up and ready before your first morning.
- Mentorship that matters: Individual career development from people who’ve actually built and scaled ventures.
- Venture upside: The chance to join spin off teams as they grow not just watch from the sidelines.
- An accelerated curve: You’ll learn more here in 12 months than most roles offer in three years.
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