Head Of Operations
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Key skills for this role
About the Role
Sanabil Studio's venture TradePay seeks a Head of Operations to build and lead its operational backbone, including collections, merchant onboarding, and supplier relationships. Ideal candidate has 8+ years in fintech/lending operations and experience building functions from scratch.
Key Skills for This Role
Responsibilities
- Design and build TradePay's end to end collections infrastructure and execution workflows
- Manage repayment reminder strategies across SMS, WhatsApp, calls, and automated payment systems
- Own outbound collections activities, promise to pay tracking, escalation workflows, and legal recovery coordination
- Manage third party collections partners and build collections dashboards and reporting
- Oversee merchant onboarding operations including KYB/KYC document collection, account activation, and merchant operational records
- Build and manage the merchant support function covering repayment inquiries, operational issues, complaints, and escalations
- Design and manage dispute workflows, coordinating with suppliers and merchants to resolve issues and maintain audit trails
- Oversee merchant repayment processing, payment reconciliation, settlement coordination, and payment exception resolution
- Manage operational relationships with FMCG suppliers, distributors, force automation providers, marketplaces, payment providers, collection agencies, and KYB/KYC providers
- Produce daily collections reports, DPD and aging reports, and operational KPI dashboards
- Build scalable operational processes, SOPs, and controls, and automate manual workflows in partnership with Product and Engineering
Requirements
- 8+ years of experience in fintech, lending, BNPL, payments, collections, customer operations, or financial services operations
- Proven experience building operational functions from scratch
- Strong collections and customer servicing experience
- Experience managing operational teams and third party vendors
- Strong analytical and reporting capabilities
- Startup or high growth company experience
- Saudi Arabia or GCC experience
Full Job Posting
Company & Role Overview
- Sanabil Studio is a venture builder that blends industry expertise, technology, and startup know how to turn bold ideas into real businesses.
- TradePay is building the trade finance infrastructure for FMCG in Saudi Arabia, replacing informal supplier credit with structured, data driven working capital.
- We are looking for a Head of Operations to build and lead TradePay's operational backbone from the ground up, reporting directly to the CEO.
What You'll Own Here
- Design and build TradePay's end to end collections infrastructure and execution workflows.
- Manage repayment reminder strategies across SMS, WhatsApp, calls, and automated payment systems.
- Own outbound collections activities, promise to pay tracking, escalation workflows, and legal recovery coordination.
- Manage third party collections partners and build collections dashboards and reporting.
- Oversee merchant onboarding operations including KYB/KYC document collection, account activation, and merchant operational records.
- Build and manage the merchant support function covering repayment inquiries, operational issues, complaints, and escalations.
- Design and manage dispute workflows, coordinating with suppliers and merchants to resolve issues and maintain audit trails.
- Oversee merchant repayment processing, payment reconciliation, settlement coordination, and payment exception resolution.
- Manage operational relationships with FMCG suppliers, distributors, force automation providers, marketplaces, payment providers, collection agencies, and KYB/KYC providers.
- Produce daily collections reports, DPD and aging reports, and operational KPI dashboards.
- Build scalable operational processes, SOPs, and controls, and automate manual workflows in partnership with Product and Engineering.
The Profile
- 8+ years of experience in fintech, lending, BNPL, payments, collections, customer operations, or financial services operations.
- Proven experience building operational functions from scratch.
- Strong collections and customer servicing experience.
- Experience managing operational teams and third party vendors.
- Strong analytical and reporting capabilities.
- Startup or high growth company experience.
- Saudi Arabia or GCC experience.
What You Get From Us
- Competitive pay reflecting your experience and the market.
- Meaningful equity aligned with long term value creation.
- Access to real world FMCG transaction data across suppliers, distributors, and marketplaces.
- Premium gear set up and ready before your first morning.
- Mentorship from the Founder and leadership team.
- An accelerated learning curve.
Hiring Process
- Introductory recruiter conversation → Founder interview → Operations case study and practical exercise → Reference checks → Offer.
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