Jr Client Advisor
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Key skills for this role
About the Role
A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador.
Key Skills for This Role
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Overview
A Junior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a Printemps ambassador.
Passion for sales and with strong commercial mindset is essential.
More than a Sales associate but as a true personal ‘advisor’- someone who has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with a global clientele.
The Junior Client Advisor and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
Junior Client Advisor drive a company's product and/or service sales by actively seeking out prospects and pursuing sales opportunities.
Responsibilities
- Act as a role model demonstrating sales leadership to the team, fostering cross-selling and client repurchase.
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Printemps standards are achieved.
- Cultivate a culture of excellent customer service. Resolve customer complaints effectively and promptly or escalate to Management.
- Maximize sales & customer satisfaction.
- To review customer complaints / suggestions and propose improvements in customer service standards
- Support Store supply chain team, ensure store Inventory by controlling receiving, display, sales, turnover, back to vendors, …
- Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the Printemps Marketing Calendar.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Qualifications
- At least 3 years of experience in the luxury retail industry or similar industry.
- Arabic nationality required.
- Excellent people skills, ability to motivate and teach leaders to succeed.
- Experience drafting manuals and setting operational standards.
- Ability to work with leaders to maintain consistency across all stores.
- Analytical, reporting skills and business, commercial awareness.
- Inter-personal communication skills.
- Stock and Inventory management.
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