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技术支持经理
GAC Middle East
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
Automotive EngineeringVehicle DiagnosticsWarranty ManagementRoot Cause AnalysisTechnical TrainingCommunication
Free
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Automotive EngineeringVehicle DiagnosticsWarranty Management
About the Role
GAC Motor is seeking an After Sales Technical Support Manager to manage technical support activities across the Middle East dealer network.
Key Skills for This Role
Automotive EngineeringVehicle DiagnosticsWarranty ManagementRoot Cause AnalysisTechnical TrainingCommunication
Responsibilities
- Provide technical support and guidance to authorized service centers for complex vehicle diagnosis and repair
- Lead root cause investigations for major, repeated, and safety related vehicle issues
- Review and approve warranty claims in accordance with company policies and technical standards
- Analyze warranty trends, warranty costs, and returned parts to identify improvement opportunities
- Monitor market quality information and coordinate corrective actions with headquarters and dealers
- Organize technical training programs and technical communications for dealer service personnel
- Support customer complaint investigations and technical escalations
- Ensure dealer compliance with GAC after sales service standards and operational requirements
- Coordinate with R&D, Quality, and After Sales teams to drive product quality improvement initiatives
- Support technical campaigns, field investigations, and service improvement projects across the region
Requirements
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline
- Minimum 3 5 years of experience in automotive after sales technical support, warranty management, or dealer service operations
- Experience working with an automotive OEM or authorized dealer network
- Strong vehicle diagnostic and troubleshooting capabilities
- Experience in warranty claim review, goodwill warranty management, and warranty cost analysis
- Familiarity with market quality monitoring, root cause analysis, and product quality improvement processes
- Ability to conduct technical training and support dealer service capability development
- Strong communication, analytical, and problem solving skills
- Fluent English communication skills
Full Job Posting
Company Description
- GAC MOTOR INTERNATIONAL MIDDLE EAST FZE is the regional subsidiary of Guangzhou Automobile Group Co., Ltd. (GAC Group), one of China's leading automobile manufacturers and a Fortune Global 500 enterprise. Headquartered in Dubai, United Arab Emirates, the company is responsible for the development of
Role Description
- This is a full time, on site position based in Dubai, United Arab Emirates. The After Sales Technical Support Manager will be responsible for managing technical support activities across the Middle East dealer network. The role focuses on providing technical guidance for complex vehicle issues, supp
Key Responsibilities
- Provide technical support and guidance to authorized service centers for complex vehicle diagnosis and repair.
- Lead root cause investigations for major, repeated, and safety related vehicle issues.
- Review and approve warranty claims in accordance with company policies and technical standards.
- Analyze warranty trends, warranty costs, and returned parts to identify improvement opportunities.
- Monitor market quality information and coordinate corrective actions with headquarters and dealers.
- Organize technical training programs and technical communications for dealer service personnel.
- Support customer complaint investigations and technical escalations.
- Ensure dealer compliance with GAC after sales service standards and operational requirements.
- Coordinate with R&D, Quality, and After Sales teams to drive product quality improvement initiatives.
- Support technical campaigns, field investigations, and service improvement projects across the region.
Qualifications
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline.
- Minimum 3 5 years of experience in automotive after sales technical support, warranty management, or dealer service operations.
- Experience working with an automotive OEM or authorized dealer network.
- Strong vehicle diagnostic and troubleshooting capabilities.
- Experience in warranty claim review, goodwill warranty management, and warranty cost analysis.
- Familiarity with market quality monitoring, root cause analysis, and product quality improvement processes.
- Ability to conduct technical training and support dealer service capability development.
- Strong communication, analytical, and problem solving skills.
- Fluent English communication skills.
Preferred Qualifications
- Experience in the Middle East automotive market.
- Experience supporting dealer networks and field technical operations.
- Familiarity with Chinese automotive brands or EV products is an advantage.
- Arabic language skills are a plus.
- Willingness to travel across the Middle East region when required.
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