أخصائي ضمان الجودة
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Key skills for this role
About the Role
GPSSA seeks a Quality Assurance Specialist to monitor quality standards, KPIs, and SLAs in Dubai. The role involves conducting quality reviews, analyzing operational processes, and handling customer complaints.
Key Skills for This Role
Responsibilities
- Monitor quality standards, KPIs, and SLAs to ensure compliance with benchmarks
- Assist in implementing processes to monitor and improve service levels
- Track and report performance metrics to identify areas for improvement
- Analyze operational processes to identify inefficiencies and suggest solutions to improve quality and efficiency
- Identify quality risks and support implementation of mitigation strategies
- Track and verify corrective actions to close gaps and ensure compliance with quality standards and regulatory requirements
- Assist in managing and resolving customer complaints in line with GPSSA standards
- Implement quality improvement initiatives based on customer feedback
- Monitor customer satisfaction metrics and provide recommendations for improvements
- Conduct quality reviews and ensure compliance with pension laws and operational standards
- Prepare detailed reports on findings and provide recommendations for improvement
- Document and maintain QA procedures and processes
Requirements
- Bachelor's degree in Business Administration or related field
- Minimum 5 years of experience in quality assurance
- Must be a UAE national
Full Job Posting
Purpose of the Position
- This role is responsible for supporting the monitoring of quality standards, KPIs, and SLAs to ensure service delivery meets specified standards. It also conducts quality reviews, analyzes operational processes, and addresses customer feedback to drive improvements.
Key Responsibilities
- Monitor quality standards, KPIs, and SLAs to ensure compliance with benchmarks.
- Assist in implementing processes to monitor and improve service levels.
- Track and report performance metrics to identify areas for improvement.
- Analyze operational processes to identify inefficiencies and suggest solutions to improve quality and efficiency.
- Identify quality risks and support implementation of mitigation strategies.
- Track and verify corrective actions to close gaps and ensure compliance with quality standards and regulatory requirements.
- Assist in managing and resolving customer complaints in line with GPSSA standards.
- Implement quality improvement initiatives based on customer feedback.
- Monitor customer satisfaction metrics and provide recommendations for improvements.
- Conduct quality reviews and ensure compliance with pension laws and operational standards.
- Prepare detailed reports on findings and provide recommendations for improvement.
- Document and maintain QA procedures and processes.
Qualifications and Experience
- Bachelor's degree in Business Administration or related field.
- Minimum 5 years of experience in quality assurance.
- Must be a UAE national.
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