indeed
IT Technical Support Engineer
Unknown
Al Ain City, UAE
Full-time
Onsite
AED 2,500 to AED 3,000 per month
Discovered 1 weeks ago
Windows 10/11 troubleshootingComputer hardware and peripheralsLAN/WAN networkingTCP/IPDHCP and DNSRouters and switches
Free
Job Fit Check
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Ready to ScanKey skills for this role
Windows 10/11 troubleshootingComputer hardware and peripheralsLAN/WAN networking
Key Skills for This Role
Windows 10/11 troubleshootingComputer hardware and peripheralsLAN/WAN networkingTCP/IPDHCP and DNSRouters and switches
Full Job Posting
Job Responsibilities
- Provide first- and second-level technical support to users and customers.
- Diagnose and resolve hardware, software, Windows, network, printer, and connectivity issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Configure and troubleshoot LAN, Wi-Fi, routers, switches, and basic network infrastructure.
- Troubleshoot TCP/IP, DHCP, DNS, IP addressing, and network connectivity issues.
- Install and configure Windows operating systems and required applications.
- Support Microsoft 365, Outlook, Teams, and user account-related issues.
- Create, configure, and troubleshoot user accounts and permissions.
- Provide remote and onsite technical support to customers.
- Install and troubleshoot CCTV/NVR systems and basic IP camera connectivity when required.
- Perform installations, upgrades, backups, routine maintenance, and technical documentation.
- Visit customer locations, escalate complex issues, and follow security, backup, and IT support procedures.
Required Technical Skills
- Practical knowledge of Windows 10/11 troubleshooting, computer hardware, and peripherals.
- Practical knowledge of LAN/WAN networking, TCP/IP, DHCP, DNS, routers, switches, Wi-Fi, and network printers.
- Practical knowledge of Microsoft 365, Outlook, remote support tools, basic Active Directory, and endpoint security.
- Basic knowledge of CCTV, IP cameras, and NVR troubleshooting.
Preferred Skills
- Experience with Microsoft Active Directory and Ubiquiti, TP-Link, MikroTik, or Cisco networking equipment is advantageous.
- Experience with CCTV/NVR systems, server and NAS environments, backup systems, ERP applications, structured cabling, or network installation is advantageous.
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