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naukri

IT Technical Support

Confidential Company
Dubai, UAE
3 5 Years
Onsite
Discovered 1 weeks ago
IT hardware and software troubleshootingNetwork troubleshootingIP addressingDHCPDNSVLANs
Free

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Key skills for this role

IT hardware and software troubleshootingNetwork troubleshootingIP addressing
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Core responsibilities

  • Provide day-to-day IT support for hardware and software issues.
  • Diagnose and resolve hardware, software, network, security, connectivity, and performance incidents.
  • Troubleshoot desktops, laptops, printers, mobile devices, WLAN, and network-related issues.
  • Troubleshoot IP addresses, DHCP, DNS, VLANs, and connectivity issues.
  • Perform operating system installation, imaging, software deployment, system upgrades, and hardware replacement.

Backup and system recovery

  • Back up important user files and business data before upgrades, hardware replacement, or troubleshooting.
  • Create system images and clones of industrial PCs, production systems, and critical operational equipment.
  • Restore cloned system images after hardware failure, operating system corruption, or other system issues.

Infrastructure and access support

  • Install and update software, operating systems, and security tools.
  • Monitor recurring issues, identify trends, and recommend service improvements.
  • Support network upgrades, migrations, patching, and infrastructure changes.
  • Manage user accounts, permissions, and access through Active Directory and Microsoft Entra ID (Azure AD).

Schedule and coverage

  • Participate in shift rotations and provide overtime support when required.

Workplace support

  • Provide on-site support to different company locations when required.

Requirements

  • 3-5 years of experience.

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