IT Technical Support
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Key skills for this role
About the Role
Abdulla Al Arif Investment is hiring a detail-oriented IT Technical Support Specialist to provide technical support, troubleshooting, and guidance to end-users. The role involves diagnosing and resolving technical issues, installing hardware and software, and maintaining IT systems.
Key Skills for This Role
Responsibilities
- Provide technical support as the primary contact for end user issues including hardware, software, printers, and network troubleshooting
- Diagnose and resolve technical issues on computers, peripherals, and software applications within established SLAs
- Install, configure, and maintain hardware and software components (desktops, laptops, mobile devices, and other peripherals)
- Assist end users with system use, best practices, and provide training as needed
- Track, manage, and ensure accurate inventory of IT equipment, software licenses, and other assets
- Perform regular updates and maintenance on systems and applications to ensure security and reliability
- Document technical issues, resolutions, and system updates in ticketing systems and knowledge bases
- Collaborate with IT team to plan and implement improvements, upgrades, and other IT related projects
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 1 5 years of experience in an IT support or help desk role
- Proficient in Windows Desktop and Server operating system
- Strong knowledge of Office 365, email troubleshooting, and other office productivity tools
- Basic understanding of networking principles, including TCP/IP, DNS, DHCP, and VPNs
- Experience with remote support tools and ticketing systems
- Strong verbal and written communication skills
- Ensure accuracy in technical documentation and issue resolution
Full Job Posting
Job Description
- A detail oriented and customer focused IT Technical Support Specialist to join our team.
- The ideal candidate will provide technical support, troubleshooting, and guidance to end users and ensure smooth operations of all IT related systems and equipment.
Key Responsibilities
- Provide Technical Support: Act as the primary contact for end user support on all IT related issues, including hardware, software, printers and network related troubleshooting.
- Troubleshooting and Problem Solving: Diagnose and resolve technical issues on computers, peripherals, and software applications within established SLAs.
- Install, Configure, and Maintain IT Equipment: Set up, configure, and maintain hardware and software components (desktops, laptops, mobile devices, and other peripherals).
- User Training and Assistance: Assist end users with system use, best practices, and provide training as needed to improve system efficiency and productivity.
- Manage IT Inventory: Track, manage, and ensure the accurate inventory of IT equipment, software licenses, and other assets.
- System Updates and Maintenance: Perform regular updates and maintenance on systems and applications to ensure security and reliability.
- Documentation: Document technical issues, resolutions, and system updates in ticketing systems and knowledge bases.
- Collaborate with IT Team: Work closely with IT colleagues to plan and implement improvements, upgrades, and other IT related projects.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience: 1 5 years of experience in an IT support or help desk role.
- Technical Skills: Proficient in Windows Desktop and Server operating system.
- Strong knowledge of Office 365, email troubleshooting, and other office productivity tools.
- Basic understanding of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
- Experience with remote support tools and ticketing systems.
- Strong verbal and written communication skills to assist users at all levels.
- Ensure accuracy in technical documentation and issue resolution.
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