IT Systems Specialist Film Studios (SPA5-QPFS0030)

Role Purpose

Key Responsibilities

• Provide day-to-day IT operational support and user assistance across the Film Studio asset
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure
• Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms required for asset operations
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution
• Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements
• Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events
• Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs
• Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience
• Coordinate technology support requirements for workshops, events, partners, and tenant-facing activation activities
• Monitor system availability and escalate critical operational issues affecting service continuity
• Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards
• Ensure compliance with corporate IT governance, security standards, and access control protocols
• Support end-user training, onboarding, and adoption of approved operational systems

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 4-6 years of IT operations, systems support, or service desk experience
• Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferred

Key Competencies

• IT operations support
• Systems coordination
• Troubleshooting
• Vendor coordination
• Service management