IT Systems Administrator

Service Desk Excellence: Prior experience in an IT Service Desk capacity, providing high-touch, on-site, and remote support to a global employee base. Proven experience with laptop deployment and device management is required; experience within a tech company is a strong asset.

Systems Administration: A proven track record of managing and optimizing desktop infrastructure, with the ability to confidently configure and debug across Windows, macOS, and Linux ecosystems.

Identity and Cloud Proficiency: Experience building or maintaining identity access workflows and directory services using Okta (or equivalent IAM tools), Google Workspace, Microsoft 365, and directory services (Active Directory/Azure AD).

Infrastructure and Security Fundamentals: Solid understanding of security administration and enterprise network administration, alongside working knowledge of automated identity workflows and zero-trust security models.

Operational Discipline: Familiarity utilizing tools like Jira and Confluence to document processes, track inventory, and manage projects.

A Natural Troubleshooter: We care less about you being an overnight expert in our specific systems, and much more about your core aptitude for the service desk. You are driven by a curiosity to solve problems and a motivation to help others overcome technology roadblocks.

Calm Under Pressure: You inherently understand urgency and care deeply about resolving issues quickly, yet you possess the resilience to handle high-stress situations with a calm, grounded demeanor.

Customer-First Communication: Exceptional communication skills coupled with a genuine desire to provide elite customer service to employees in need.

Prioritization and Independence: Excellent time management skills with a demonstrated ability to independently juggle and prioritize multiple tasks in a fast-paced environment.

"Play for the Team" Attitude: A collaborative, team-first approach to technical challenges. You win as a team, learn as a team, and support one another.

Customer Service Mindset: You possess excellent communication skills and are known for provided great customer service to employees in need.

Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance.

Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.

Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan.

Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com.

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.