IT Support Technician

Prepare and provision devices for new hires including imaging, device enrollment, user profiles, application access so employees are ready to work on day one.

Support employee onboarding set up: hardware handoff, account access verification, and walkthrough of core tools.

Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, in line with security and data handling standards.

Set up and maintain conference room audio and video equipment including cameras, microphones, displays, and room controllers across Zoom, Teams, and Google Meet room configurations.

Support onsite events (all-hands, training, visitors) with reliable audio and video and network experience.

Coordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).

Enroll and manage devices via our device management tooling to ensure devices meet baseline standards for operating systems versions, security agents, disk encryption and other configurations (e.g., Jamf, Intune, or similar).

Maintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices, and peripherals.

Support vendor repair workflows and hardware lifecycle management including deployments, refreshes, returns.

Follow identity and access management best practices using Okta and internal tools to ensure employees have appropriate access.

Support multi-factor authentication resets, account lockouts, and basic access requests in line with IT and Security policies.

Build monitoring and detections that enforces security standards on endpoints - disk encryption, screen lock, operating system versions, secure device handling.

Partner with IT Engineering, Security, and Workplace on cross-functional initiatives that improve the employee technology experience.

Document troubleshooting steps, how-tos, and FAQs for internal knowledge base and employee self-service content.

Identify recurring issues and propose improvements to tooling, automation, and processes.

Contribute to on-call and coverage rotations as needed within agreed schedules and time zones.

Serving as the primary point of contact for external guests, ensuring a welcoming and professional visitor experience

Managing incoming and outgoing mail and package distribution

Coordinating with onsite vendors to support day-to-day office operations

Maintaining office pantry and snack inventory to ensure a well-stocked workplace

Coordinating monthly catering logistics for office events and meetings

Partnering with the Executive Operations team to support employee engagement initiatives and programming

Supporting Day 1 onboarding logistics to ensure a smooth new-hire experience

3-5 years of hands-on IT support experience in a fast-growing tech company or high-volume environment - experience supporting hybrid offices across multiple locations and time zones is a plus.

Strong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi-Fi.

Experience with at least one mobile device management platform such as Jamf, Intune, NinjaOne, or similar.

Familiarity with identity and access management tools - Okta or comparable solution.

Experience with IT service management tools such as Jira or similar.

Experience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware.

Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language.

Customer-obsessed mindset with a track record of strong service satisfaction scores or similar service metrics.

Ability to lift and move equipment as needed, typically up to ~40 lbs.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.