oracle
IT Support Technician III
Sinch
Atlanta, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 48000-72000 yearly / year
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About Sinch
Sinch is pioneering the way the world communicates.
More than 150,000 businesses — including Google, Uber, Paypal , Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy.
Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
Description
As an IT Support Technician you provide first line, on-site, end user support as a part of Sinch’s Global IT support team.
Curiosity, user friendliness and willingness to learn is essential.
This role involves installing, configuring, and maintaining hardware and software.
You should be able to work independently and take full ownership of your own work as well as be a team player.
Your Impact & Responsibilities
- First line support for all IT issues
- First line support for all IT issues
- Office IT equipment
- Office IT equipment
- Device management and software/hardware troubleshooting and fixes.
- Device management and software/hardware troubleshooting and fixes.
- Administration of Microsoft 365 and related systems
- Administration of Microsoft 365 and related systems
- Documenting solutions
- Documenting solutions
Requirements
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