IT Support Technician
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Key skills for this role
About the Role
Eway Infosystem seeks a skilled IT Support Engineer to provide technical support for hardware, software, and network issues, install and maintain IT systems, and ensure smooth operations in Dubai.
Key Skills for This Role
Responsibilities
- Provide technical support for hardware, software, and network issues across the organization
- Install, configure, and maintain IT systems, applications, and equipment
- Troubleshoot and resolve user issues promptly to minimize downtime
- Monitor system performance and security to ensure smooth business operations
- Assist in the setup of servers, printers, and other network devices
- Maintain IT documentation, asset records, and system logs
- Collaborate with vendors and service providers for IT related solutions
- Support data backups, recovery, and system updates
- Ensure compliance with IT policies, standards, and security protocols
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience as an IT Support Engineer or similar role
- Strong knowledge of hardware, networking, operating systems, and common business software
- Familiarity with troubleshooting techniques and remote desktop tools
- Excellent communication and problem solving skills
- Ability to work independently and manage multiple priorities
- Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus
- Fluency in English; Arabic is an added advantage
Full Job Posting
Overview
- Eway Infosystem is looking for a skilled and proactive IT Support Engineer to join our growing team in Dubai.
Key Responsibilities
- Provide technical support for hardware, software, and network issues across the organization
- Install, configure, and maintain IT systems, applications, and equipment
- Troubleshoot and resolve user issues promptly to minimize downtime
- Monitor system performance and security to ensure smooth business operations
- Assist in the setup of servers, printers, and other network devices
- Maintain IT documentation, asset records, and system logs
- Collaborate with vendors and service providers for IT related solutions
- Support data backups, recovery, and system updates
- Ensure compliance with IT policies, standards, and security protocols
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Proven experience as an IT Support Engineer or similar role
- Strong knowledge of hardware, networking, operating systems, and common business software
- Familiarity with troubleshooting techniques and remote desktop tools
- Excellent communication and problem solving skills
- Ability to work independently and manage multiple priorities
- Certifications such as CCNA, CompTIA, or Microsoft certifications are a plus
- Fluency in English; Arabic is an added advantage
Pay
- AED 2,000.00 AED 3,000.00 per month
Work Location
- In person
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