IT SUPPORT SPECIALIST

Job Summary

Work Arrangement

• The work location is in person in Riyadh, Saudi Arabia.
• The position belongs to the IT and Administration department.

Key Responsibilities

• Support employees with computers, laptops, printers, and other IT equipment.
• Install, configure, maintain, and troubleshoot hardware and software.
• Troubleshoot Windows, Microsoft Office, email, internet, and common software issues.
• Manage LAN, Wi-Fi, routers, switches, and basic network connectivity.
• Set up computers, user accounts, email accounts, and IT resources for new employees.
• Maintain IT asset, equipment, software, and license records.
• Perform system updates, backups, basic security checks, and data backup activities.
• Diagnose and resolve issues, escalating complex matters when required.
• Coordinate with external IT, internet, and equipment providers.
• Monitor printers, CCTV, access-control systems, and other office technology.
• Maintain IT documentation and support departments and company sites as required.

Requirements

• Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
• Zero to two years of experience in IT support or a similar role.
• Good knowledge of Windows operating systems and Microsoft Office.
• Knowledge of computer hardware, networking, printers, and troubleshooting.
• Basic knowledge of LAN, Wi-Fi, routers, switches, and network troubleshooting.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple IT requests.
• Good command of English.
• Current residence in Riyadh is preferred.

Preferred Skills

• Microsoft 365 or Office 365 support experience is preferred.
• Basic network administration experience is preferred.
• Hardware and software troubleshooting experience is preferred.
• IT asset management experience is preferred.
• CCTV and access-control systems experience is preferred.
• Basic cybersecurity awareness and remote technical support experience are preferred.

What We Offer

• The position is full-time and offers a professional, supportive working environment.
• The employer advertises opportunities to develop IT and technical skills and pursue career growth.