IT Support Specialist (Remote)
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Key skills for this role
Role Overview
Provide remote technical assistance to end users.
Troubleshoot hardware, software, and network issues to support seamless operations.
Maintain IT infrastructure and support the needs of a remote workforce.
Key Skills for This Role
Full Job Posting
Role Overview
Provide remote technical assistance to end users.
Troubleshoot hardware, software, and network issues to support seamless operations.
Maintain IT infrastructure and support the needs of a remote workforce.
Key Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end users via remote support.
- Set up, configure, and maintain laptops, desktops, and mobile devices.
- Respond to and prioritize service desk tickets in accordance with SLAs.
- Maintain accurate records of support activities and solutions in the ticketing system.
- Collaborate with cross-functional teams to address recurring technical issues.
Required Skills and Qualifications
- At least two years of experience in IT support, help desk, or technical support roles.
- Proficiency with Windows and macOS operating systems and common productivity software.
- Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar tools.
- Strong problem-solving skills to diagnose and resolve technical issues.
- Excellent communication skills to explain technical solutions to non-technical users.
Workplace
- The role is remote and can be performed from anywhere.
- The opportunity includes flexible hours.
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