IT Support Specialist

Resolve Tier 1–2 issues related to devices, connectivity, and everyday software use.

Maintain ticket response and resolution times that reflect a positive employee support experience.

Escalate infrastructure-level or security-related issues to the appropriate owner (IT Manager or Cybersecurity & Compliance Manager).

Manage device issuance, configuration, and retirement across the company’s device fleet.

Apply and verify security configurations (patching, encryption, compliance status) per standards set by IT leadership.

Maintain accurate device records in coordination with the IT asset registry.

Train employees on secure, effective use of Microsoft 365 GCC High collaboration tools.

Maintain clear, up-to-date support documentation and self-service resources.

QUALIFICATIONS

Requirements

2–4 years of professional experience in IT help desk, desktop support, or end-user technical support.

Working knowledge of Windows, macOS, and iOS device management.

Familiarity with Microsoft 365 (GCC or GCC High preferred), including Teams, OneDrive, SharePoint, and Outlook.

Strong customer service orientation and clear, patient communication with non-technical staff.

Comfort following documented security and configuration standards set by IT leadership.

Preferred Qualifications

Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate (not required at this time, as the company does not yet handle CUI).

Prior experience in a defense, aerospace, or government contracting environment.

Experience with endpoint management tools such as Intune.

Experience training end users on new tools or platforms.

SALARY & BENEFITS

Kraken Kinetics is committed to offering a competitive compensation package to attract and retain top talent. This full-time, on-site exempt position offers an annual salary range of $60,000- $75,000 depending on qualifications and experience.

Kraken Kinetics is based in Moore County, North Carolina, home to Pinehurst, a nationally recognized destination offering an exceptional quality of life.

Employees benefit from a low cost of living, minimal congestion, and a strong sense of community, with easy access to larger metropolitan areas, including Raleigh-Durham.

Whether you're looking to accelerate your career or put down long-term roots, the Pinehurst area offers a compelling alternative to traditional tech and defense hubs.

We are committed to supporting relocation for the right candidates.

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Kraken Kinetics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applicants of all backgrounds.