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indeed

IT Support Specialist

Kizad Cocrete
Dubai, UAE
Fulltime
Mid-Senior
2 months ago
Hardware TroubleshootingSoftware TroubleshootingNetwork AdministrationActive DirectoryWindows ServerMicrosoft Office Suite
Free

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Hardware TroubleshootingSoftware TroubleshootingNetwork Administration
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Job Summary

We are looking for a dedicated **IT Support Specialist** to provide technical assistance and support to our users.

The successful candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

This role involves both onsite and remote support, system maintenance, asset management, and assisting with IT policies and security.

Key Responsibilities

  • Provide first-level and second-level IT support to users.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain company devices (laptops, desktops, printers).
  • Support Microsoft Office 365 applications including Teams, Outlook, Excel, and related tools.
  • Perform basic network troubleshooting (LAN, WAN, VPN).
  • Monitor and support CCTV systems.
  • Ensure antivirus protection and basic system security compliance.
  • Maintain IT assets and documentation.
  • Assist in implementing and following IT policies and procedures.

Technical Skills Required

  • Strong knowledge of **Windows Operating Systems**.
  • Experience troubleshooting **Office 365, Teams, Outlook, Excel**, and other productivity tools.
  • Basic understanding of networking concepts: **TCP/IP, DNS, DHCP, VPN, Firewalls**.
  • Ability to install and configure hardware and peripherals.
  • Knowledge of antivirus management and IT security fundamentals.
  • Experience with **CCTV monitoring systems**.

Qualifications

  • Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
  • 1–3 years of experience in IT support or a similar role (preferred).
  • Good communication and problem-solving skills.
  • Ability to work independently and as part of a team.

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