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IT Support Specialist
AMPAM
Carson, USA
Full-time
Entry · 1+ years experience
Onsite
USD 32-35 hourly / hour
Discovered 1 weeks ago
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Role Overview
The IT Service Technician I/ IT Support Specialist serves as the first point of contact for internal technical support, providing timely and professional assistance to employees across the organization. This position is responsible for resolving Level I technical issues, managing incoming service requests, troubleshooting hardware and software problems, and escalating more complex issues when necessary. The ideal candidate is customer-focused, enjoys solving problems, communicates effectively, and thrives in a collaborative team environment.
Key Skills for This Role
Microsoft 365Microsoft EntraMicrosoft WindowsActive DirectoryAndroidiOS
Full Job Posting
Who We Are
AMPAM is a leading Mechanical, Electrical, and Plumbing (MEP) contractor serving large-scale multifamily and commercial construction projects throughout California. With more than 1,500 employees across multiple business units, we are committed to delivering quality, innovation, and exceptional customer service. Our continued growth, expanding operations, and investment in technology make this an exciting time to join our team.
Job Summary
The IT Service Technician I/ IT Support Specialist serves as the first point of contact for internal technical support, providing timely and professional assistance to employees across the organization. This position is responsible for resolving Level I technical issues, managing incoming service requests, troubleshooting hardware and software problems, and escalating more complex issues when necessary. The ideal candidate is customer-focused, enjoys solving problems, communicates effectively, and thrives in a collaborative team environment.
Key Responsibilities Include
- (But not limited to the following)
Help Desk & End User Support
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