Operations Manager - Service

Operate Mechanical, Electrical, and Plumbing service as a single, unified division rather than three separate businesses.

Standardize processes, safety training, tooling, uniforms, vehicles, and inventory management across trades so the organization can deliver consistently regardless of discipline.

Drive full utilization and adoption of ServiceTitan as the common operating platform across all service teams.

Increase cross-trade service penetration — grow the number of customers who receive mechanical, electrical, and plumbing service from AMPAM, rather than a single trade.

Partner closely with Sales and Business Development to ensure customer needs are understood and met.

Establish a consistent process for field teams to identify and hand off retrofit and project opportunities uncovered during maintenance and service calls, ensuring leads reach the sales team promptly.

Develop sales  operations handover process to ensure operations is set up for successful delivery

Work with the Preventative Maintenance Program Manager to ensure alignment on maintenance scope across trades and support the successful delivery of maintenance agreements.

Lead, coach, and develop Field Supervisors, Project Managers, and Operations personnel across all three trades.

Own hiring plans for the service organization, meeting growth-to-hire targets in line with business projections, aligned with personnel plans across the Service enterprise

Build a bench of talent to support continued growth of the service and retrofit business.

Growth-to-hire: meeting headcount/hiring projections for the service organization.

Project financial performance: projects delivered at or above booked margin.

Maintenance retention: sustaining 93%+ customer retention with appropriate cost escalation.

Truck-based service staffing: adequate coverage to meet growth and customer service requirements across all trades.

Cross-trade collaboration: growth in the number of customers served across two or more trades.

Overall service division financial performance across projects, maintenance, and on-call/repair.

Timely work order review and submission to accounting for invoicing.